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Bilingual Client Care Coordinator

Moncton, NB
Job Order: GD-786

Job Descriptions:

  • Ensure that current clients’ needs are met in a timely manner.
  • Manage invoicing and accounts receivables based on client purchases and insurances claims
  • Recognize and capitalize on sales opportunities through various mediums (walk-ins, client referrals, telephone inquiries, retention practices, etc.).
  • Conduct effective telephone follow up to reschedule "no shows" and cancellations according to procedures.
  • Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
  • Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.
  • Maintain a high level of professionalism when completing the duties and responsibilities of the Client Care Coordinator.
    • Identify community events and organizations to promote Helix and identify sales opportunities.
    • Act as a liaison with physicians’ offices to maximize referrals.
    • Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record client and marketing information.
    • Assemble, maintain and process client charts according to policies and procedures.
    • Maintain well organized appointment schedule to optimize client care and revenue opportunities.
    • Understand that various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.
    • Maintain and process insurance documentation.

•    Follow established procedures for:

  • Cash management, receivables, and payables
  • Client transactions
  • Clinic supplies
  • Clinic maintenance
  • Mail handling
  • Hearing aid clean & checks
  • Compile reports as required.

•    Effectively use the HARP to enter client information, transactions, and lead tracking.

•    Attend any scheduled meetings. Meetings may be during or after regular working hours.

•    Maintain an organized and clean working environment.

•      Follows company work and safety procedures and policies.

Job Requirements:

  • High School Diploma or equivalent.
  • Experience in medical office administration or college diploma in medical office administration
  • Experience working with senior population is an asset.
  • Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

•    Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.

•    Computer/Keyboard skill.

  • Proficient with MS Windows and Office.

•    Ability to be flexible in work responsibilities.

Ability to function in a multi-tasking environment.

•    While performing the duties of this job,

  • The employee is regularly required to use hands and fingers and talk and hear.
  • The employee frequently is required to sit and reach with hands and arms.
  • The employee is occasionally required to stand and walk.

•        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Bilingual- Fluent in both English and French

 

 

DATE POSTED 2021-03-08

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