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Field Service Engineer

Milwaukee, WI and Farifax, VA
Job Order: GD-776

Job Descriptions:

  • Responsible for the installation and service of the company products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
  • Establish and maintain a high level of customer satisfaction with the company's products, support and service.
  • Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
  • Assist other Field Engineers as necessary.
  • Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
  • Complete and submit all required paperwork on time and accurately.
  • Train customers on the basic operation and use of company products.
  • Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
  • Provide support at conventions, trade shows and customer trials.
  • Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
  • Manage inventory, keep accurate records, and return unused and failed parts promptly.
  • Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
  • Manage the assigned territory in an organized fashion.
  • Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
  • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Job Requirements:

  • Must be a self-starter, able to travel and work independently with minimal supervision.
  • Must be capable of multi-tasking, setting priorities and scheduling work activities.
  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
  • Willing to work flexible hours and overtime on short notice.
  • Position requires the ability to be “on call” after normal working hours.
  • Depending on location, position may require frequent overnight travel.
  • Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
  • High degree of mechanical aptitude.
  • Excellent communications skills, both written and verbal are required
  • Associates Degree or equivalent in electronics, computer science or related technical discipline is required. 
  • 2-4 years’ experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. 
  • Experience designing, installing, or maintaining computer networks highly desirable.
  • Strong computer literacy.  
  • Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
  • Must be able to lift a minimum of 50 pounds.
DATE POSTED 2021-02-12

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