Provide technical support of the company networked system projects (installations) by interfacing with customer’s IS department, Engineering, Technical Support and Customer Training
Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites
Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on-site visits
Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows
Install, relocate, update, and maintain the company networked products in accordance with approved policies/procedures
Facilitate communication of connectivity problems/ solutions with other vendors
Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management
Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion
Recommend training requirements for the company service and support personnel as necessary
Works toward increasing Field Engineers’ knowledge of basic connectivity through on site visits for installations and upgrades
Perform all other duties as assigned by service management
Job Requirements:
Ability to work under minimal supervision in a fast-paced environment
Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks
Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem-solving skills when dealing with upset customers and assigned personnel
Position requires frequent travel and ability to travel on short notice.
Position requires an Associate of Science, with an emphasis on advanced computer networking /connectivity or related technical discipline
An equivalent blend of education and experience acceptable
Four- year degree in a related technical discipline preferred
Knowledge and experience with network system maintenance, workstation support, Ethernet topology, Internet connectivity, and security services required
A minimum of 4 years job experience in the medical equipment services industry is desired
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Field Service Engineer
North Atlanta, USA
Job Order: GD-783
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Job Descriptions: Responsible for the installation and service of the company products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. Establish and maintain a high level of customer satisfaction with the company's products, support and service. Complete all remedial service actions, standard system checks,...
Job Responsibilities: Ability to test hearing using a variety of equipment such as audiometers, Tymps, Verifits, VRA in some clinics A strong belief in ones skillset and the ability to effectively communicate the solution to the client A strong diagnostic capability and clinical interpretive skillset Strong interpersonal, communication and problem solving skills An understanding of various...
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