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Field Network Connectivity Specialist

Florida, USA
Job Order: GD-770

Job Descriptions:

  • Provide technical support of the company networked system projects (installations) by interfacing with customer’s IS department, Engineering, Technical Support and Customer Training
  • Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites
  • Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on-site visits
  • Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows
  • Install, relocate, update, and maintain the company networked products in accordance with approved policies/procedures
  • Facilitate communication of connectivity problems/ solutions with other vendors
  • Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management
  • Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion
  • Recommend training requirements for the company service and support personnel as necessary
  • Works toward increasing Field Engineers’ knowledge of basic connectivity through on site visits for installations and upgrades
  • Perform all other duties as assigned by service management


Job Requirements:

  • Ability to work under minimal supervision in a fast-paced environment
  • Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks
  • Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem-solving skills when dealing with upset customers and assigned personnel
  • Position requires frequent travel and ability to travel on short notice.
  • Position requires an Associate of Science, with an emphasis on advanced computer networking /connectivity or related technical discipline
  • An equivalent blend of education and experience acceptable
  • Four- year degree in a related technical discipline preferred
  • Knowledge and experience with network system maintenance, workstation support, Ethernet topology, Internet connectivity, and security services required
  • A minimum of 4 years job experience in the medical equipment services industry is desired


Specialized Knowledge:

  • PACS
  • HL7




DATE POSTED 2020-12-08

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