Job Descriptions:

• Provide technical support of the company networked system projects (installations) by interfacing with customer’s IS department, Engineering, Technical Support and Customer Training
• Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites
• Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on-site visits
• Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows
• Install, relocate, update, and maintain the company networked products in accordance with approved policies/procedures
• Facilitate communication of connectivity problems/ solutions with other vendors
• Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management
• Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion
• Recommend training requirements for the company service and support personnel as necessary
• Works toward increasing Field Engineers’ knowledge of basic connectivity through on site visits for installations and upgrades
• Perform all other duties as assigned by service management

Job Requirements:

• Ability to work under minimal supervision in a fast-paced environment
• Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks
• Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem-solving skills when dealing with upset customers and assigned personnel
• Position requires frequent travel and ability to travel on short notice.
• Position requires an Associate of Science, with an emphasis on advanced computer networking /connectivity or related technical discipline
• An equivalent blend of education and experience acceptable
• Four- year degree in a related technical discipline preferred
• Knowledge and experience with network system maintenance, workstation support, Ethernet topology, Internet connectivity, and security services required
• A minimum of 4 years job experience in the medical equipment services industry is desired

Specialized Knowledge:

• DICOM
• PACS
• HL7