Login


New to IMS? Register Now

Forgot Your Password?

Parts Advisor

Toronto
Job Order: GD-1600

Job Descriptions:

  • Process parts orders for our customers in person, over the phone or through email in a highly courteous, efficient and professional manner ensuring a superior customer experience.
  • Look up parts on schematic drawings and catalogues and advise on appropriateness of parts.
  • Be an expert in our product lines
  • Retrieve parts from the warehouse parts department as necessary
  • Understand customer needs and requirements and prepare parts quotes accordingly.
  • Receive and process customers’ special orders
  • Provide exceptional customer service by phone and email promptly to provide superior customer service.
  • Record and update parts transactions and customer information accurately in our database.
  • Provide accurate and timely communicate with customers on estimated parts shipping and arrival times as well as parts order status.
  • Maintain regular communication with Parts & Warehouse Manager including notifications on any out of stock item.
  • Provide back up to Technicians’ Parts Assistant by assisting service technicians with their parts requirements, as needed.
  • Help maintain cleanliness of the parts department and counter work area.
  • Maintain showroom floor regarding accessory/parts displays and inventory replenishment.
  • Record all sales related transactions follow prescribed cash and credit processing procedures.
  • Performs other parts department tasks as required by Parts & Warehouse Manager.

 

Job Requirements:

  • Minimum 2 years’ experience in customer service role
  • High school diploma is preferred
  • Ability to work weekdays, occasional weekends and after hours during snow storms or special events.
  • Must have a valid G Driver’s License and clean Driver’s Abstract - Although much of the time will be situated in store, occasional travel to pick up or drop off parts may be required.
  • Physical ability to move large, bulky and/or heavy products. Must be able to lift min. 50lbs.
  • Physical ability to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job duties.
  • Must be a team player who possesses a positive attitude and is totally committed to providing superior customer service and satisfaction.
  • Proficient with computer programs including MS Outlook, Word, Excel and experience with inventory management systems.
  • Knowledge of languages in addition to English would be an asset
  • Strong Interpersonal skills and solid phone presence and experience handling dozens of calls per day
  • Industry experience, mechanical aptitude and a great memory are assets.
  • Knowledge of equipment and previous experience reading parts schematics is preferred.
  • Good written and verbal skills are required

 

 

DATE POSTED 2020-03-05

Shown below are the latest jobs from this category.

Environmental Project Coordinator

Orangeville, On
Job Order: MG-1617
Job Descriptions: Working with First Nation communities and Municipal clients on a variety of environmental and planning projects. Report writing, including technical & planning reports, and data analysis through the use of the Microsoft Office suite of programs and other software. Leading community and client engagement, including developing and delivering presentations. Data management,...
DATE POSTED 2021-02-18

Project and Accounting Coordinator

Toronto
Job Order: MG-1618
Job Descriptions: Working with the trades and the accounting support team as well as the Accounting team at head office. Processing monthly draws, creating PO’s, writing PO’s Assist in steering project(s) through design, permits and construction phases to deliver on time and within budget. Attend weekly or bi-weekly site meetings with project team, as directed by Project...
DATE POSTED 2021-02-18

Assistant Site Superintendent

Toronto
Job Order: MG-1619
Job Description: Review   and   understand job   specifications and   drawings and   follow through  with estimating process to develop competitive bids Conduct site/tender walkthrough to cross reference drawings to avoid site interferences and identify proactive solutions. Produce material and labor take-off through estimating software to...
DATE POSTED 2021-02-18

Sr. Project Manager QA/QC

Toronto
Job Order: MG-1620
Job Descriptions: Managing approximately 5 direct reports and working with 2 other PM’s Architectural design background – High rise residential condominium background Dealing with certifications, mock-ups, commissioning Managing suppliers and documentation control Design development Preparing architectural technical submissions Creating 3D design options and coordinating with...
DATE POSTED 2021-02-18

Site Superintendent (High Rise)

Toronto
Job Order: MG-1621
Job Descriptions: Plan, organize, control, and evaluate projects, and attend and/or organize site meetings Ensure a safe work environment by adhering to the Ontario Occupational Health & Safety Act and regulations Co-ordinate and oversee all sub trades and contractors, corporate workforce and on-site personnel Coordinate all site inspections and permits, prepare construction schedules and...
DATE POSTED 2021-02-18

Civil Engineering 3D Designer

Toronto
Job Order: MG-1622
Job Descriptions: Develop detailed Civil3D and AutoCAD design drawings for various projects as assigned. Ensure designs conform to current practices and engineering standards (i.e., OPS, AWWA, OBC, MECP, etc.). Coordination of assignments with other disciplines (architectural, HVAC, electrical). Perform other related duties as required. Job Requirements: Possess a minimum 2- to 3-year...
DATE POSTED 2021-02-18
Warning

Please, enter a valid value

Thank you.

Your password successfully changed.