New to IMS? Register Now

Forgot Your Password?

Field Service Engineer

Sacramento or Oakland
Job Order: GD-747

Job Descriptions:

  • Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
  • Provides 24/7 coverage to customers within 24 hours of notification.
  • Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
  • Determines correct inventory levels of repair parts with supply lines.
  • Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
  • Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
  • Keep management advised of issues and developments.
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:


Job Requirements:

  • Must meet customer credentialing requirements
  • Working knowledge of chemistry principles and chemical handling techniques.
  • Understanding of proper use and operation of electronic testing equipment.
  • Knowledge of inventory and procurement systems.
  • Ability to interface with internal and/or external customers.
  • Solid computer skills.
  • Time Management Skills
  • Strong robotics, fluidics and pneumatics experience preferred.
  • Ability to pass a comprehensive background check.
  • Possess a valid Driver’s License and maintain a clean driving record.
  • BS/BA degree or equivalent experience preferred.
  • AA/AS degree and/or practical Military experience considered.
  • 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.
  • This person will work out of a home based office
  • Position will require 75% plus travel
  • There will be on-call duties
  • Overnight stays could be 3 to 4 nights a week
DATE POSTED 2020-03-02

Shown below are the latest jobs from this category.

Area Sales Manager

Connecticut, Albany NY or Syracuse NY
Job Order: GD-745
Job Description: Drive the success and growth of your sales region by generating leads vigorously and effectively. Meet with prospective and existing customers to provide product demonstrations and close on all product confidently. Cultivate early customer relationships for all company products. Participate in 3-5 weekly phone calls with Regional Sales Manager, RSM, (call objectives clearly...
DATE POSTED 2020-04-06

Territory Manager

British Columbia Territory
Job Order: CT-750
Job Descriptions: Identify and qualify prospective customers, provide advanced technical information, demonstrate expert knowledge on all company products and quote prices to customers. Plan and execute an interactive, strategic, and tactical territory Sales Plan; including: Master Sales plan, Gap Analysis, Marketing and Educational plans Create and/or implement custom in-field...
DATE POSTED 2020-03-11

Sr. Manager, Skeletal Health Technical Support

Marlborough, Massachusetts
Job Order: GD-751
Job Descriptions: Act as a primary management escalation resource for customer and internal feedback pertaining to the team. Oversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software...
DATE POSTED 2020-03-18

SAS Programmer

anywhere in US and Canada
Job Order: GD-752
Job Descriptions: Lead projects with higher level of complexity/challenges/difficulties. Lead efforts to resolve complex statistical programming issues or problems. Perform a leadership role in statistical programming projects by coordinating study team(s), overseeing timelines, assigning and following up on programming tasks, interacting with clients, and ensuring quality of programming...
DATE POSTED 2020-03-18

Clinical Data Manager

Anywhere in US and Canada
Job Order: GD-754
Job Descriptions: Develop new features and functionality within the database design functional areas to increase the efficiency of database design at the study level, and to improve and enhance the company’s database design capabilities. Assist Clinical Data Management in planning, directing, and managing the clinical database design and maintenance process. Review the protocol and...
DATE POSTED 2020-03-18

Please, enter a valid value

Thank you.

Your password successfully changed.