Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
Provides 24/7 coverage to customers within 24 hours of notification.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Must meet customer credentialing requirements
Working knowledge of chemistry principles and chemical handling techniques.
Understanding of proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time Management Skills
Strong robotics, fluidics and pneumatics experience preferred.
Ability to pass a comprehensive background check.
Possess a valid Driver’s License and maintain a clean driving record.
BS/BA degree or equivalent experience preferred.
AA/AS degree and/or practical Military experience considered.
2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.