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Field Service Engineer

Sacramento or Oakland
Job Order: GD-747

Job Descriptions:

  • Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
  • Provides 24/7 coverage to customers within 24 hours of notification.
  • Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
  • Determines correct inventory levels of repair parts with supply lines.
  • Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
  • Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
  • Keep management advised of issues and developments.
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

 

Job Requirements:

  • Must meet customer credentialing requirements
  • Working knowledge of chemistry principles and chemical handling techniques.
  • Understanding of proper use and operation of electronic testing equipment.
  • Knowledge of inventory and procurement systems.
  • Ability to interface with internal and/or external customers.
  • Solid computer skills.
  • Time Management Skills
  • Strong robotics, fluidics and pneumatics experience preferred.
  • Ability to pass a comprehensive background check.
  • Possess a valid Driver’s License and maintain a clean driving record.
  • BS/BA degree or equivalent experience preferred.
  • AA/AS degree and/or practical Military experience considered.
  • 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.
  • This person will work out of a home based office
  • Position will require 75% plus travel
  • There will be on-call duties
  • Overnight stays could be 3 to 4 nights a week
DATE POSTED 2020-03-02

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