Develop and implement Practice Mentorship and Improvement Plans (PMIP) that meet Company and individual clinician objectives, ensuring that baseline and post-mentorship performance metrics are in place to measure outcomes.
Implement assessments of specific clinically-related skills as directed by management to develop PMIP and associated plans.
Provide guidance and mentorship on all clinical processes including: standardized hearing assessment and hearing aid evaluations including prescriptions, fittings and validations, counseling, patient follow-up care, record keeping, regulatory standards.
Demonstrate strong verbal and written communication skills and ability to maintain clear and concise records related to PMIP and other Quality Assurance-related initiatives.
Maintain an expertise in and be able to provide mentorship in the following areas: the selling, fitting and troubleshooting of current hearing aid technology.
Demonstrate client centricity in serving our clients from the first encounter to all future hearing needs
Ensuring clients are followed-up upon so that appropriate client care is provided in the teams where guidance is provided
Work with Director of National Sales and Clinical Operations and RM/AM teams to ensure that training needs are identified, and plans are implemented to enhance client service and sales skills at the clinic level.
Work with managers to oversee, monitor and respond to client satisfaction levels.
Assist with programs to enhance client recruitment and retention.
Ensure the clinic staff adheres to the Company’s mission of providing high quality customer service.
Achieve and maintain levels of professional statistics that are indicative of a high standard of client care.
Assist with the planning and launch of new products into clinics across Canada
Plan and implement clinically-based initiatives across Canada
Assist with the assessment, creation and revision of New Employee Training Materials and Clinical Procedures, as required
Maintain any required professional membership/license/registration and CEU requirements.
Recognize audiological equipment needs and work with regional management to ensure Company guidelines for appropriate repair and annual calibration are followed.
Attend scheduled meetings.
Follow established marketing tools to enhance our business opportunities and provide the avenues to create new ones (i.e. patient referral program).
Follow both Operational and Quality Assurance guidelines as set forth by the Company.
Follow the Company’s work and safety procedures and policies.
Performs other related duties as assigned.
Valid driver’s license is required
Position requires ongoing travel across the regions
Minimum education is a master’s degree in Audiology or equivalent.
Where applicable, registration with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body/professional membership in other jurisdictions is required.
A minimum of three to five years of proven success as a dispensing clinician is recommended. Current knowledge of hearing aid software and technology is required.
Where applicable, current registration in good standing with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body in other jurisdictions is required.
Eligibility for participating in third party programs is also a requirement.