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Clinical Mentor & Training Manager

Western Canada
Job Order: GD-7338

      Job Descriptions:

  • Develop and implement Practice Mentorship and Improvement Plans (PMIP) that meet Company and individual clinician objectives, ensuring that baseline and post-mentorship performance metrics are in place to measure outcomes.
  • Implement assessments of specific clinically-related skills as directed by management to develop PMIP and associated plans.
  • Provide guidance and mentorship on all clinical processes including: standardized hearing assessment and hearing aid evaluations including prescriptions, fittings and validations, counseling, patient follow-up care, record keeping, regulatory standards.
  • Demonstrate strong verbal and written communication skills and ability to maintain clear and concise records related to PMIP and other Quality Assurance-related initiatives.
  • Maintain an expertise in and be able to provide mentorship in the following areas:  the selling, fitting and troubleshooting of current hearing aid technology.
  • Demonstrate client centricity in serving our clients from the first encounter to all future hearing needs
  • Ensuring clients are followed-up upon so that appropriate client care is provided in the teams where guidance is provided
  • Work with Director of National Sales and Clinical Operations and RM/AM teams to ensure that training needs are identified, and plans are implemented to enhance client service and sales skills at the clinic level.
  • Work with managers to oversee, monitor and respond to client satisfaction levels.
  • Assist with programs to enhance client recruitment and retention.
  • Ensure the clinic staff adheres to the Company’s mission of providing high quality customer service.
  • Achieve and maintain levels of professional statistics that are indicative of a high standard of client care.
  • Assist with the planning and launch of new products into clinics across Canada
  • Plan and implement clinically-based initiatives across Canada
  • Assist with the assessment, creation and revision of New Employee Training Materials and Clinical Procedures, as required
  • Maintain any required professional membership/license/registration and CEU requirements.
  • Recognize audiological equipment needs and work with regional management to ensure Company guidelines for appropriate repair and annual calibration are followed.
  • Attend scheduled meetings.
  • Follow established marketing tools to enhance our business opportunities and provide the avenues to create new ones (i.e. patient referral program).
  • Follow both Operational and Quality Assurance guidelines as set forth by the Company.
  • Follow the Company’s work and safety procedures and policies.
  • Performs other related duties as assigned.
  • Valid driver’s license is required
  • Position requires ongoing travel across the regions

Job Requirements:

  • Minimum education is a master’s degree in Audiology or equivalent. 
  • Where applicable, registration with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body/professional membership in other jurisdictions is required. 
  • A minimum of three to five years of proven success as a dispensing clinician is recommended.  Current knowledge of hearing aid software and technology is required.
  • Where applicable, current registration in good standing with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body in other jurisdictions is required.
  • Eligibility for participating in third party programs is also a requirement.





DATE POSTED 2020-01-29

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