New to IMS? Register Now

Forgot Your Password?

Clinical Mentor & Training Manager

Western Canada
Job Order: GD-7338

      Job Descriptions:

  • Develop and implement Practice Mentorship and Improvement Plans (PMIP) that meet Company and individual clinician objectives, ensuring that baseline and post-mentorship performance metrics are in place to measure outcomes.
  • Implement assessments of specific clinically-related skills as directed by management to develop PMIP and associated plans.
  • Provide guidance and mentorship on all clinical processes including: standardized hearing assessment and hearing aid evaluations including prescriptions, fittings and validations, counseling, patient follow-up care, record keeping, regulatory standards.
  • Demonstrate strong verbal and written communication skills and ability to maintain clear and concise records related to PMIP and other Quality Assurance-related initiatives.
  • Maintain an expertise in and be able to provide mentorship in the following areas:  the selling, fitting and troubleshooting of current hearing aid technology.
  • Demonstrate client centricity in serving our clients from the first encounter to all future hearing needs
  • Ensuring clients are followed-up upon so that appropriate client care is provided in the teams where guidance is provided
  • Work with Director of National Sales and Clinical Operations and RM/AM teams to ensure that training needs are identified, and plans are implemented to enhance client service and sales skills at the clinic level.
  • Work with managers to oversee, monitor and respond to client satisfaction levels.
  • Assist with programs to enhance client recruitment and retention.
  • Ensure the clinic staff adheres to the Company’s mission of providing high quality customer service.
  • Achieve and maintain levels of professional statistics that are indicative of a high standard of client care.
  • Assist with the planning and launch of new products into clinics across Canada
  • Plan and implement clinically-based initiatives across Canada
  • Assist with the assessment, creation and revision of New Employee Training Materials and Clinical Procedures, as required
  • Maintain any required professional membership/license/registration and CEU requirements.
  • Recognize audiological equipment needs and work with regional management to ensure Company guidelines for appropriate repair and annual calibration are followed.
  • Attend scheduled meetings.
  • Follow established marketing tools to enhance our business opportunities and provide the avenues to create new ones (i.e. patient referral program).
  • Follow both Operational and Quality Assurance guidelines as set forth by the Company.
  • Follow the Company’s work and safety procedures and policies.
  • Performs other related duties as assigned.
  • Valid driver’s license is required
  • Position requires ongoing travel across the regions

Job Requirements:

  • Minimum education is a master’s degree in Audiology or equivalent. 
  • Where applicable, registration with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body/professional membership in other jurisdictions is required. 
  • A minimum of three to five years of proven success as a dispensing clinician is recommended.  Current knowledge of hearing aid software and technology is required.
  • Where applicable, current registration in good standing with regulatory college (e.g. CASLPO registration in Ontario) or provincially recognized licensing body in other jurisdictions is required.
  • Eligibility for participating in third party programs is also a requirement.





DATE POSTED 2020-01-29

Shown below are the latest jobs from this category.

Human Resource Manager

Little Falls, NJ
Job Order: GD-715
       Job Descriptions: In charge of employee relations which includes leading the social and recreation committee, organizing lunches, staff outings and year end parties. Develop other employee relation activities and enhancements. Be the point of contact for any staff related employee relation issues. Conduct “check-in” discussion with new employees...
DATE POSTED 2020-01-23

HR Manager

Attleboro, MA
Job Order: GD-720
Job Descriptions: Serve as a business partner with the on-site management team to effectively manage the Human Resources function while maintaining compliance with industry regulatory agencies and company programs  Administer Staffing, Training, Employee Relations, Safety, Compliance, Benefits, Employee Retention, and Compensation programs at the local level and implement corporate-wide,...
DATE POSTED 2020-01-08

Territory Manager

London, Ontario
Job Order: CT-722
  Job Descriptions: Achieves territory sales objectives in all categories, including new product launches and increasing sales within the assigned territory. Maintains high retention rate of customer base through delivery of outstanding service and through effective analysis of the business needs of the customer. Develops a Monthly Business/Action Plan that supports the needs of their...
DATE POSTED 2019-11-05

Director Global Regulatory Affairs

Cambridge, MA and Bridgewater NJ
Job Order: GD-725
Job Description: Responsible to proactively develop innovative, robust US regulatory strategies and ensure their efficient and effective execution for pipeline and lifecycle assets in clinical development for rare disease indications which adhere to US regulatory and company guidelines. Represent the NA GRA perspective as a member of project specific cross functional global regulatory team (GRT) and...
DATE POSTED 2019-12-26

Area Sales Manager

Central Florida, San Francisco, New Orleans,Arkansas
Job Order: GD-726
Job Description: Drive the success and growth of your sales region by generating leads vigorously and effectively. Meet with prospective and existing customers to provide product demonstrations and close on all product confidently. Cultivate early customer relationships for all company products. Participate in 3-5 weekly phone calls with Regional Sales Manager, RSM, (call objectives clearly...
DATE POSTED 2019-11-18

Project Manager

Job Order: GD-727
Job Description: Proven ability to build strong relationship with internal customers, external customers, leasing agents, property managers, landlords, government agencies, and other stakeholders Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders Excellent organizational skills; ability to work under pressure, prioritize, manage...
DATE POSTED 2019-11-18

Please, enter a valid value

Thank you.

Your password successfully changed.