Responsible for assisting the Director of Sales & Clinical Operations in supporting the operating activities across Canada.
Assist in ensuring Regional/Area Managers are implementing standard processes to achieve clinic business objectives
Creates & maintains Standard Operating Processes (SOP) by assisting in ensuring best practices are adhered to at clinic level such as schedule management, patient recall process, patient database and files are properly maintained
Determine potential risks to business and escalate as required to Director of National Sales & Clinical Operations
Provide operation support for companywide initiatives (i.e. Marketing Campaigns, AGM, pricing changes)
Understand industry changes and implications to clinical performance
Providing regular updates to Director of National Sales & Clinical Operations on key performance indicators (KPI) trends
Oversees third party protocols at the clinic level
Documenting clinical needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures
Support the clinical integration and liaises between clinic and Head Office to ensure smooth onboarding by working closely with Project Manager, both before and after closing
Coordinate with training department for staff training and development
Engage stakeholders in pricing analysis to determine pricing strategy in preparation for onboarding and Patient Database Management System migration
Determine special products, vendors/suppliers to be added to Item Master
Provide clinical considerations during migrations to provide continuity to the business.
Support project management in successful execution
Support the integration of the new clinic by providing a liaison between head office teams and field teams.
Proven ability to build strong relationships with internal/external customers and other stakeholders
Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
Excellent organizational skills; ability to work under pressure, prioritize, and manage time efficiently
Ability to interpret financial statements, operations reports, retail KPIs, etc.
Highly proficient in Microsoft Office (Word/Excel/PowerPoint/Outlook) and other applications
Strong ability to work independently and identify priorities
Comfortable with shifting priorities based on company needs
Industry experience a strong asset as well as understanding industry trends