Manage the clinical schedule while also guiding the Patient Coordinators (PCs) to ensure clinic business objectives are achieved within the assigned region while also maintaining responsibilities within home clinic.
Work with assigned team and managers to achieve sales and profit objectives of clinics
Manage community outreach initiatives
Work with team to identify and assess new business opportunities
Communicate center goals; provide leadership and motivation to all clinic PCs to achieve goals
Participate in the assessment, creation and revision of all Operations Manuals, including New Employee Training and Clinic Procedures as they pertain to business development initiatives
Work with team to ensure appropriate scheduling is maintained within the region as require while maintaining business development initiatives
Work with local team to ensure the office flow adheres to company best practices, including schedule management, patient management and revenue maximization.
Monitor patient chart processing including proper assembly, maintenance and completion
Oversee, participate and monitor activities and processes associated with PC staff including, training, scheduling, performance reviews with a focus on business development.
Assist with education of new and existing employees to achieve maximum success in the field.
Participate in the interview process as requested for new employee recruitments.
Respond to all customer concerns, work with management to identify cause of customer problem/complaint and proactively recommend and implement corrections.
Oversee and execute internal and external marketing plan for region
Coordinate with marketing staff all business development opportunities including involvement with community evens, health fairs and promotion events.
Oversee implementation of physician marketing including the community base social network marketing plan
Ensure that all communications to/from customers (by phone, correspondence or face-to-face) promote customer satisfaction and revenue production
Identify new site opportunities
Minimum 3 years management or related experience
Knowledge of the hearing care industry or the health care field is beneficial
Post-secondary education and/or equivalent experience in areas of accounting and business administration is an asset
Strong and proven background in administrative practices and business office procedures