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Team Supervisor

GTA and Windsor
Job Order: GD-707

Job Description

  • Manage the clinical schedule while also guiding the Patient Coordinators (PCs) to ensure clinic business objectives are achieved within the assigned region while also maintaining responsibilities within home clinic.
  • Work with assigned team and managers to achieve sales and profit objectives of clinics
  • Manage community outreach initiatives
  • Work with team to identify and assess new business opportunities
  • Communicate center goals; provide leadership and motivation to all clinic PCs to achieve goals
  • Participate in the assessment, creation and revision of all Operations Manuals, including New Employee Training and Clinic Procedures as they pertain to business development initiatives
  • Work with team to ensure appropriate scheduling is maintained within the region as require while maintaining business development initiatives
  • Work with local team to ensure the office flow adheres to company best practices, including schedule management, patient management and revenue maximization.
  • Monitor patient chart processing including proper assembly, maintenance and completion
  • Oversee, participate and monitor activities and processes associated with PC staff including, training, scheduling, performance reviews with a focus on business development.
  • Assist with education of new and existing employees to achieve maximum success in the field.
  • Participate in the interview process as requested for new employee recruitments.
  • Respond to all customer concerns, work with management to identify cause of customer problem/complaint and proactively recommend and implement corrections.
  • Oversee and execute internal and external marketing plan for region
  • Coordinate with marketing staff all business development opportunities including involvement with community evens, health fairs and promotion events.
  • Oversee implementation of physician marketing including the community base social network marketing plan
  • Ensure that all communications to/from customers (by phone, correspondence or face-to-face) promote customer satisfaction and revenue production
  • Identify new site opportunities


Job Requirements

  • Minimum 3 years management or related experience
  • Knowledge of the hearing care industry or the health care field is beneficial
  • Post-secondary education and/or equivalent experience in areas of accounting and business administration is an asset
  • Strong and proven background in administrative practices and business office procedures


DATE POSTED 2019-09-12

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