Facilitate the implementation of MS NAV and MS CRM and integrated solutions to improve the business functionality and overall performance for system users, while maintaining a high degree of customer satisfaction
Collaborate with LHC and third-party business and technical teams as required to optimize utilization of data and generation of complete, timely and accurate reports
Manage assigned projects on time and on budget
Analyze current business processes and scenarios and recommend/develop solutions to meet the requirements and improve processes
Work with key stakeholders within the business functions to align technology solutions with business strategies
Gathers requirements from business units and translates those to programmers and developers
Oversee design, configuration, support, and testing in various systems.
Track, monitor, and communicate project and enhancement progress and status against the project plan, requirements, quality measures, standard processes, and milestones
Maintain comprehensive end -to- end, integrated business and systems knowledge and documentation of changes for ongoing support, and for audit and legal compliance
Produce high quality deliverables on time, including business requirements, project plans, test plans, test scenarios/cases, functional designs, knowledge transfer materials, etc., as well as blueprints and project charters where appropriate
Facilitate workshops and discussions with LHC Stakeholders and technical teams as required
Provide quality assurance of documentation, testing, configuration and development completed by third parties
Provide insight and guidance regarding business and systems rationale for planned and actual changes
Job Requirements:
5+ years of related business systems analyst experience within an MS Dynamics environment
Experience with system integration is a must
High-quality written and verbal communication skills
Strong interpersonal skills along with an attention to detail, including the ability to prepare and deliver process documentation, specifications, etc.
Proven experience managing delivery of projects
Demonstrated commitment to exceptional customer service
Ability to work independently, setting goals, and meeting timelines
Workshop facilitation and meeting leadership experience, including provision of appropriate documentation
