Job Descriptions:

• Facilitate the implementation of MS NAV and MS CRM and integrated solutions to improve the business functionality and overall performance for system users, while maintaining a high degree of customer satisfaction
• Collaborate with LHC and third-party business and technical teams as required to optimize utilization of data and generation of complete, timely and accurate reports
• Manage assigned projects on time and on budget
• Analyze current business processes and scenarios and recommend/develop solutions to meet the requirements and improve processes
• Work with key stakeholders within the business functions to align technology solutions with business strategies
• Gathers requirements from business units and translates those to programmers and developers
• Oversee design, configuration, support, and testing in various systems.
• Track, monitor, and communicate project and enhancement progress and status against the project plan, requirements, quality measures, standard processes, and milestones
• Maintain comprehensive end -to- end, integrated business and systems knowledge and documentation of changes for ongoing support, and for audit and legal compliance
• Produce high quality deliverables on time, including business requirements, project plans, test plans, test scenarios/cases, functional designs, knowledge transfer materials, etc., as well as blueprints and project charters where appropriate
• Facilitate workshops and discussions with LHC Stakeholders and technical teams as required
• Provide quality assurance of documentation, testing, configuration and development completed by third parties
• Provide insight and guidance regarding business and systems rationale for planned and actual changes

Job Requirements:

• 5+ years of related business systems analyst experience within an MS Dynamics environment
• Experience with system integration is a must
• High-quality written and verbal communication skills
• Strong interpersonal skills along with an attention to detail, including the ability to prepare and deliver process documentation, specifications, etc.
• Proven experience managing delivery of projects
• Demonstrated commitment to exceptional customer service
• Ability to work independently, setting goals, and meeting timelines
• Workshop facilitation and meeting leadership experience, including provision of appropriate documentation
• Experience building vendor relationships
• Strong analytical skills