New to IMS? Register Now

Forgot Your Password?

ServiceNow Coordinator

Job Order: MM-6998

Job Description:

  • Act as an Administrator of the platform;
  • Design and develop solutions to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support processes;
  • Review, evaluate and analyse improvement opportunities on ITSM processes and ServiceNow;
  • Create and maintain documentation on the platform, processes, workflows, etc;
  • Coordinate and follow up on active ServiceNow incidents, requests, enhancements, etc;
  • Coordinate and manage activities with related external provides when required;
  • Maintain Service Now licences and roles conformity;
  • Participate in meetings and project planning for ServiceNow and/or ITSM processes;
  • Manage governance for the platform;
  • Create and present all RFCs for ServiceNow monthly releases;
  • Act as the liaison between the business and IT for ITSM processes and ServiceNow requirements;
  • Identify IT and customer needs and create the strategy and implementation plan;
  • Monitor health, usage and overall compliance of the application;
  • Perform version upgrades and install patches.   


Job Requirements:

  • College Degree in Computer Science or equivalent;
  • 3 to 5 years with relevant experience;
  • Firm grasp of the ServiceNow platform;
  • Understanding of ITIL and ITSM.
  • Effective oral and written communication skills in both official languages;
  • Proven analytical & problem-solving abilities;
  •  Able to prioritize & execute tasks in a high-pressure environment;
  • Ability to work alone or as part of a team;
  • Resourceful and well organized.
DATE POSTED 2018-12-11

Shown below are the latest jobs from this category.

System - Network Administrator (JD Edwards Environment)

Job Order: MM-7015
Job Descriptions: Responsible for the successful operation, maintenance, configuration and support of the company JD Edward’s environment. Use your analytical skills when recommending upgrade, process improvements and feature deployment as it relates to JD Edwards. The responsibilities include but are not limited to the following:  Operations and Support Maintain the company JD...
DATE POSTED 2019-11-28

Systems - Cloud Engineer

Job Order: MM-7016
Job Descriptions: Lead enterprise end user technology transformation initiatives with Windows 10, Active Directory, Office 365, SharePoint, Exchange, Skype, OneNote, Teams, Azure, MFA, Microsoft Certificate Services, Active Directory, Mobile and end user device management technologies. Deliver advanced troubleshooting and problem-solving solutions to the business, including incident and...
DATE POSTED 2019-12-04

US Payroll Specialist

Job Order: MM-7017
Job Descriptions: Collaborate with SAP functional analysts, related systems analysts, corporate IT architects, users and business partners. Work in cooperation with the manager and the company main stakeholders to shape the organization’s BI strategy;   Identify, contribute to and implement improvements to the department’s internal processes so as to improve efficiency[M1] ...
DATE POSTED 2020-01-09

SAP BI Developer

Job Order: MM-7018
Job Descriptions: Work in cooperation with the manager and with company main stakeholders to shape the organization’s BI strategy;   Identify, contribute to and implement improvements to the department’s internal processes so as to improve efficiency[M1]  and quality;  Design solutions by considering the business processes of different departments; Take part in the...
DATE POSTED 2020-01-23

Please, enter a valid value

Thank you.

Your password successfully changed.