Reports to the Site Superintendent and Director, Field Operations.
Ensure all Quality Control 1 deficiencies are rectified within 5 business days and prior to insulation (when weather permits).
Ensure all Quality Control 4 deficiencies are recertified prior to PDI.
Ensure all PDI deficiencies are rectified within 5 business days or prior to closing.
Sign off/update deficiencies on Sundial computer system on a daily basis (keeping the system up-to-date is critical).
Collect all Tarion Statutory Warranty Forms from homeowners and input deficiencies to Sundial computer system within 24 hours of receiving.
Schedule the Quality Control Inspector to inspect all items listed on Warranty Forms within 5 business days from receiving.
Input warranted deficiencies to create work orders to be issued to trades within 48 hours after pre-inspection.
Schedule and coordinate service date with homeowners and trades on a daily basis to ensure no service work is outstanding for more than 30 days.
Schedule Sundial Serviceman appointments by entering in service calendar.
Sign off all completed work orders within 24 hours of them being completed.
Follow up on trades after service appointments to ensure the work was completed. Updates to be sent on a weekly basis.
Respond to Sundial Serviceman's' queries within 24 hours.
Respond to homeowner's queries and Customer Care requests within 24 hours.
Update Purchaser's information.
Issue Completion Slips and update Completion Slips Book. Also, monitoring Trade Checklists.
Issue Field Purchase Orders as directed by the Site Superintendent or Director, Field Operations.
Check in Tarion Portal every Monday and immediately follow up on any issues reported. Update the Director, Field Operations of all the issues.
Issue backcharge and damage notifications as directed.
Assist Site Superintendent with scheduling, faxes, phone calls, inspections, etc.
Print trade extras from computer as required.
Return all phone calls and answer emails in a timely manner.
Write letters to homeowners concerning warrantable & non-warrantable issues when required. All letters must be in accordance to our company standards and must be approved by Manager, Sales and Marketing.
Attend and actively participate in monthly Site Meetings.
Schedule and take minutes of monthly Team Meetings.
Maintain updated logs (i.e. footings, safety, keys, thermostats, civic address stones, etc.).
Filing as required and requested.
Order material and supplies for site.
Order rental equipment making sure equipment is tracked in log book.
Maintaining and updating Health & Safety Board in Trailer.
Ensure trades Safety Manual & Form 1000 are current and kept in Trailer.
Prepare weekly mail bag and ensure proper back-up is included.
Assist in scheduling Director, Field Operations calendar for a specific site and follow-up on appointments and take minutes of Trade meetings.
Maintain a cleaned and organized site trailer.
Any other duties and tasks that may be required by the Director, Field Operations and Chief Operating Officer.
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