Manage the daily construction maintenance & repair service calls requested by our national retail/commercial industry clients while ensuring that the quality of service and customer satisfaction are achieved.
Manage daily construction maintenance & repair requests from various Retail
Industry Clients as well as colleagues within the office.
Keep clients fully informed from beginning to end of construction or renovation service.
Follow-up with Service Technicians
Ensure that invoicing is kept up to date and that we are respecting our client’s terms
Handle basic quotations for service calls that surpass our client’s NTEs.
Finding new resources to help us maintain a competitive edge in the industry
Minimum of 2 years’ service and construction experience in the construction industry
Strong bilingual communication skills – both verbal and written
Versatile and flexible under high pressure situations
Provide direction and solutions to technician’s who are handling the service calls
Ability to develop strong relationships with both internal and external resources