Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to book an appointment.
Contact sales leads or existing patients by telephone, e-mail, live chat, business letter and other methods that may become available to book appointments for goods or services, explain products or services and answer questions.
Answer or make telephone calls, generate e-mails, answer live chat, and/or write business letters to book appointments for potential customers who have been solicited through a variety of sources with a focus on meeting specific lead conversion targets.
Telephone, compose e-mails, or write letters to respond to correspondence from customers or initial sales contacts.
Obtain customer information such as name, address, date of birth and other contact details as required, and enter the information into the customer management system and other systems as required.
Conduct client or market surveys to obtain information about potential customers.
Maintain a high level of professionalism when completing the duties and responsibilities of the Client Service Representative.
Maintain records of contacts and disposition of contact attempts.
Maintain an organized and clean working environment.
Maintain operations by following company work and safety policies and procedures; reporting as needed.
Contribute to team efforts and maintaining individual goals and targets set for the CSRs
Other duties as assigned.
Minimum 1-2 years' experience in a Customer Service Call Centre required.
Experience working in the hearing aid industry is an asset