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Client Services Representative

Guelph, ON
Job Order: GD-710

Job Descriptions:

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to book an appointment. 
  • Contact sales leads or existing patients by telephone, e-mail, live chat, business letter and other methods that may become available to book appointments for goods or services, explain products or services and answer questions.  
  • Answer or make telephone calls, generate e-mails, answer live chat, and/or write business letters to book appointments for potential customers who have been solicited through a variety of sources with a focus on meeting specific lead conversion targets. 
  • Telephone, compose e-mails, or write letters to respond to correspondence from customers or initial sales contacts. 
  • Obtain customer information such as name, address, date of birth and other contact details as required, and enter the information into the customer management system and other systems as required. 
  • Conduct client or market surveys to obtain information about potential customers.
  • Maintain a high level of professionalism when completing the duties and responsibilities of the Client Service Representative. 
  •  Maintain records of contacts and disposition of contact attempts. 
  •  Maintain an organized and clean working environment. 
  •  Maintain operations by following company work and safety policies and procedures; reporting as needed. 
  • Contribute to team efforts and maintaining individual goals and targets set for the CSRs
  • Other duties as assigned. 

 

Job Requirements:

  • Minimum 1-2 years' experience in a Customer Service Call Centre required.
  • Experience working in the hearing aid industry is an asset 
  • High School Diploma. 

 

DATE POSTED 2019-09-18

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